DELIVERY

Shipments are made during business hours, Monday to Friday, with exception of Swedish public holidays. If you place your order before 11.00 AM GMT+1 on a weekday it will usually be shipped on the same day. A shipping confirmation with tracking number will be sent by email once your order has left the NIKBEN warehouse. Making it easier to track your order. Nikben carries no responsibility for delayed deliveries if the order leaves our warehouse in time. Domestic: Orders exceeding 2000 SEK made within Sweden are shipped free of charge. (Original shipping cost of 79 SEK financed by NIKBEN). NIKBEN uses Postnord and your order will be sent to your nearest local delivery point. You will be notified once your package has arrived. The package must be picked up within 14 days of arrival, if not, the package will be sent back to us and you will be charged 159 SEK (covers cost of sending and returning the package). International: NIKBEN uses UPS, DHL and Postnord as their shipping partners. Orders exceeding 200 EUR / 200 USD / 200 GBP will be shipped free of charge. 

• FOR USA & United Kingdom

Product prices include all duties and import fees.
You won’t have to pay any additional charges upon delivery — what you see is what you pay.

• FOR INTERNATIONAL CUSTOMERS (OUTSIDE THE EU, US & UK)

Product prices and shipping costs do not include any potential import fees or taxes.
Your order may be subject to additional charges upon delivery.
If you’re unsure, please check your local import regulations before placing your order.

RETURNS

NIKBEN accepts returns within 14 days of receiving our product. Purchased items are exchangeable into different size and/or colour, subject to stock-availability and are sent to you without shipping charges.

The product must be returned unused, unwashed and all labels and original packaging should also be intact. To clarify, the product should not have been used more than necessary to check size, fit, etc. The item must not be damaged. It must not smell of perfume or any other additional odors such as smoke, body odor, etc. Attached details such as sequins or other accessories are considered part of the item and must be included when returned. 

In the case of a claim where the item was already damaged upon receipt, please contact us at support@nikben.com with photos and a description of the issue before returning the item. 

To process claims for lost returns, a receipt or proof of return is required. Without this documentation, we are unable to investigate or issue a refund.

Once approved you will be refunded the order amount deducted by the shipping cost directly to the source of payment within 14 days. Sale items can also be exchanged and returned within 14 days.

Sweden: Please use our return portal to register your return. Exchange into different size and/or colour and/or return of part of order is free of charge. Return of the entire order will be charged 80 SEK. Within and outside EU: Please use our return portal to register your return. Exchange and return of part of order is free of charge. Return of the entire order will be charged 10 EUR / 20 USD / 20 GBP. 

* Please note: We DO NOT refund any shipping costs.

* Please note: If you've placed an order with free shipping and choose to refuse delivery (i.e. you do not accept the package from the carrier or leave it uncollected at the pickup point), you will be charged for the shipping fee.

Within Sweden: 79 SEK
International orders: 13 EUR / 13USD / 13 GBP

This will be charged in addition to our standard return fee:

80 SEK (Sweden)
10 EUR / 20 USD / 20 GBP (International)

For support, please contact: support@nikben.com