Shipping and delivery

Do you ship to my country? Yes! We ship worldwide with DHL, PostNord and UPS.

How much is the shipping fee? We offer free shipping on all orders over 1500 SEK within Sweden and all orders over 150 EUR | 250 USD | 250 GBP to the rest of the world. Under these amounts, shipping within Sweden costs 79 SEK. International shipping fees depend on your selected shipping service and are shown at checkout.

Do I have to pay customs or import fees?

Within the EU: No.

USA: Duties and import fees are not included in our product prices. They are calculated and paid at checkout, so you see the exact amount before you place your order. Nothing more is added after that – no extra charges on delivery.

United Kingdom and Norway: No. Product prices include all duties and import fees, so what you see is what you pay.

Rest of the world: Product prices and shipping costs do not include import fees or taxes. Your order may be subject to additional charges on delivery. If you're unsure, check your local import regulations before ordering.

How long will it take for my order to arrive? Shipments are made during business hours, Monday to Friday, except Swedish public holidays. Orders placed before 11.00 AM GMT+1 on a weekday usually ship the same day. Normal delivery time is 1–3 days within Sweden and 3–7 days to the rest of the world.

Can I choose a later delivery date? Unfortunately not. We can't schedule or postpone deliveries. If you need your order at a later date, we recommend placing it closer to that date.

Where is my package? We'll email you a shipping confirmation with your tracking ID as soon as your order leaves the NIKBEN warehouse. Use it to follow your parcel in the carrier's tracking system.

Why hasn't my order shipped yet? Orders placed before 11.00 AM (GMT+1) on a business day usually ship the same day. Orders placed after 11.00 AM usually ship the next business day. Orders placed on weekends or Swedish public holidays ship on the next business day. Card payments also go through security checks, and an order may be held for verification. If your order hasn't shipped within two business days, email support@nikben.com with your order number.

My tracking hasn't updated, or I never got a tracking email. First check your junk or spam folder for the shipping confirmation. If your parcel hasn't moved for more than two business days, email support@nikben.com with your order number and we'll look into it with the carrier.

I've been charged import fees. Why is that? If you order to a country outside the EU, you may have to pay additional taxes, fees or charges. NIKBEN does not cover import costs for non-EU countries, except for the UK and Norway. For the USA, duties and import fees are paid at checkout, so nothing is charged on delivery. The carrier may contact you once your items are in customs to tell you the cost. This varies by country, so check with your local customs office before ordering. We have no control over these charges, and they may also delay delivery.

If you refuse to pay the import or customs charges, your item may be returned to us, and in some cases destroyed. If we don't receive the item, a refund isn't guaranteed. We can only refund the cost of the products minus any costs of returning them to NIKBEN. Postage costs are not refunded.

I returned some items. Can I get the import fees back? Possibly. Contact the carrier (for example your local UPS office) and explain that part of the shipment was returned. They can often refund some or all of the import charges on returned goods. Let us know if you need a return confirmation listing the returned items and their value.

I did not receive my order, what should I do? If you haven't received your package, email support@nikben.com and we'll do our best to help.

What happens if I don't pick up my parcel? Within Sweden, your order is sent to your nearest PostNord delivery point, and you'll be notified when it arrives. You have 14 days to pick it up. If it isn't collected, it's sent back to us and you'll be charged 159 SEK to cover shipping and return. This also applies to orders with free shipping: if you refuse or don't collect the delivery, you'll be charged the shipping costs.

Returns and exchanges

How do I return an item? Register your return in our return portal within 14 days of receiving your order. Sale items can also be returned and exchanged within 14 days. Items must be unused (tried on only to check size and fit), unwashed and undamaged, with all labels, hangtags and attached details intact (the original packaging isn't required). They must not smell of perfume, smoke, body odour or other odours. Returns can't be registered by email.

How much does a return cost?

Sweden: Exchanges and partial returns are free. Returning the entire order costs 80 SEK.

EU and international (not USA and UK): Exchanges and partial returns are free. Returning the entire order costs 10 EUR within Europe and 20 USD for international customers.

USA and UK: Exchanges are free. All returns, partial and full, cost 20 USD / 20 GBP, deducted from your refund. Outbound shipping costs are never refunded. If your order had free shipping and you return all of it, we may also deduct the original shipping cost (79 SEK within Sweden, 12–15 EUR / 32–35 USD / 16 GBP internationally) from your refund.

The same fees apply if you choose store credit.

Help! I can't find my return slip. Once you've registered your return in our return portal, the return slip is sent to you by email. Please check your junk or spam folder first. Still can't find it? Email support@nikben.com with your order number and we'll send a new one.

The return portal isn't working for my order. This can happen if a return is already registered for the order, or if the 14-day return window has passed. Email support@nikben.com with your order number and a short description, and we'll sort it out.

Can I exchange an item if it doesn't fit? Yes. Within 14 days of receiving your order, you can exchange items for a different size, subject to stock availability. The new item is sent to you free of charge. The product must be returned unused and unwashed, with all labels and hangtags intact. Head to our return portal to request your size exchange.

Can I exchange for a different colour or a different product? Yes, just email support@nikben.com within 14 days of receiving your order, tell us what you'd like instead, and we'll help you with the exchange. Please note that product prices vary, so an exchange may require an additional payment or result in a partial refund. We'll let you know which applies before we send the new item.

Can I exchange one item and return another from the same order? Yes. In our return portal you can exchange an item for a different size and return other items from the same order in one registration. Send everything back in the same package. For a different colour or a different product, email support@nikben.com and we'll help you.

Can I return two orders in one parcel? Yes. Add a note in the parcel with both order numbers so our warehouse can match the items.

My return seems to be lost. Please email support@nikben.com with your receipt or proof of return. We need it to investigate with the carrier and issue a refund.

Do I need to return my free gift? Only if your return means the order no longer qualifies for the gift. In that case, please include the gift in your return. Otherwise, the gift's regular retail price will be deducted from your refund. If your remaining order still qualifies, you keep the gift.

How long does it take to process my return? Once your return is delivered to us, we refund the order amount, minus any shipping and return fees, to your original payment method within 14 days. It may take a few extra banking days before it shows in your account. Prefer store credit? Choose that option in the return portal. You'll receive a gift card code by email, plus a bonus of 15 USD / 15 GBP / 15 EUR / 150 SEK on top of your return value, redeemable on future NIKBEN orders.

I paid with Klarna. What happens to my invoice while I wait for my return? You can pause your invoice in the Klarna app while your return is on its way. Once we've processed the return, Klarna updates or cancels the invoice. If you made an exchange, your original invoice still applies, and you won't get a new one.

Faulty or wrong items

My item is damaged or faulty. What should I do? We're sorry to hear that. Whether the item was damaged on arrival or a fault appeared later, email support@nikben.com with photos and a description of the issue before you send anything back. We review every claim individually and get back to you with the next steps.

I received the wrong item. Email support@nikben.com with your order number and a photo of the item you received before returning it, and we'll sort it out.

Orders

I accidentally ordered the wrong product. Can I change my order? Email support@nikben.com as soon as possible and we'll do our best. Often we need to cancel the order so you can place a new one. If your package has already shipped, you're welcome to exchange the product once you've received it.

Can I cancel my order? Yes. You have the right to withdraw from your purchase within 14 days of receiving your goods, without giving a reason. If your order hasn't shipped yet, contact us through the chat on our website or at support@nikben.com and you'll be refunded immediately. If it has already shipped, register a return in our return portal once it arrives. Please note that refusing or not collecting the delivery means you'll be charged the shipping costs.

An item in my order turned out to be out of stock. What happens now? Occasionally an item sells out after you've ordered it. In that case, we'll contact you by phone or email to agree on the next step.

Can I add a discount code after placing my order? Unfortunately not. Discount codes must be entered at checkout.

Can I combine a campaign offer with a discount code? It depends on the campaign. The terms are always clearly stated on each campaign. If you're unsure, email support@nikben.com before you order.

I signed up for your newsletter, where's my discount code? Sometimes our newsletters end up in your junk mail, so please have a look there first. Still can't find anything? Don't hesitate to reach out.

Payment

Which payment methods do you accept? We accept Visa, Mastercard, Maestro, American Express, Klarna, PayPal, Apple Pay, Google Pay, MobilePay, Swish and Bizum. Available methods may vary by country and are shown at checkout.

Products and sizing

Will a sold-out item come back in stock? Many of our styles are restocked. Sign up for a stock notification on the product page, and we'll email you as soon as your size is back.

Which size should I get? Use the virtual fitting room on the product page. Answer a few quick questions and you'll get a personal size recommendation for that specific item. You'll also find the size guide on the product page. Still uncertain? Email support@nikben.com and we'll help you.

How do I care for my NIKBEN products? Check out our product care guide for the best tips and tricks to make your items live long and prosper.

Are your products unisex? We like to identify as a unisex brand. Most of our products can be worn by anyone at any time. Just do your thing hombre.

The colour looks different from the website. We do our best to show true colours, but they can look different depending on your screen settings. If you're not happy with the colour, you can exchange or return the item within 14 days.

How can I learn more about a product? Learn all about our products on their individual product pages. If you still have thoughts or questions, don't be shy. Send us an email!

Do you have a physical store? We don't have our own store, but NIKBEN is available at selected retailers. Want to know if there's one near you? Email support@nikben.com with your city or country and we'll let you know.

Newsletter and personal data

How do I unsubscribe from the newsletter? Use the unsubscribe link at the bottom of any newsletter, change your account settings, or email support@nikben.com with your name and email address.

Can I see or correct the personal data you store about me? Yes. Email support@nikben.com and we'll send you the information we have on file. If anything is incomplete or incorrect, we'll correct it. We never store your payment information.